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NAS Q&A

NAS Q&A

Resolve Network Problem – Find ITE2 NAS after Windows Update

Why do we need to resolve network problem?

When Windows 10 NAS update to version 1709 or other updated version, you may encounter the problem that in Windows network cannot find ITE2 NAS.

That’s because Windows 10 version 1709 and version after do not default install SMB v1 service due to the security issue.

So that’s why the Windows network cannot find ITE2 NAS.

To resolve network problem, the following operation will teach user open network by WS-DISCOVERY communication protocol to avoid security problem.

For any questions about SMB v1, please refer to the Microsoft support answers: https://support.microsoft.com/en-us/help/4034314/smbv1-is-not-installed-by-default-in-windows

https://blogs.technet.microsoft.com/filecab/2016/09/16/stop-using-smb1/

First, confirm ITE2 NAS’s map network drive and share function has been opened.

For more detailed settings, please refer to: set-up-network-drive-for-nas-file-folder

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Set Up ITE2 NAS Static IP in PDM

What do you need to set up static IP?

Please try to think on one situation, if you always log in to your ITE2 NAS by IP address 192.168.0.XX.

Somehow in someday, you cannot connect to your NAS by IP address anymore, but ITE2 NAS works fine like usual, what is happening?

It may cause by the reason for the network device doesn’t work, or it may be the reason that your IP address has changed.

Someone may ask, what causes the IP address changed?

It is because ITE2 NAS will use assign IP address automatically, but if device encounter network device or ITE2 NAS reboot, under these two factors, IP address may have a chance to re-assign.

To solve this problem, we only need to set up static IP for ITE2 NAS! Sounds easy, right?

For operation steps, please refer to the following post!

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Upgrade Capacity in Windows 10 NAS

What can ITE2 NAS user do if they run out of storage space and want to upgrade capacity for their NAS?

Here comes a great and easy solution that user can do!

Under the RAID 1, 5, 10, and other modes like that, we can use [Add hot spare] function.

This function not only can replace the damaged hard drive but also can replace the original hard drive with a larger one.

Please refer to the following introduction for more information.

 (Note: This function does not suitable for RAID 0 NAS).

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System Backup & Restore on Windows 10 NAS

When we are operating our Windows 10 NAS, if we want to reset system due to system display abnormal or slow, we can use the PDM interface system backup function.

Create a system backup first then restore the system if you need on the Windows 10 NAS desktop.

Moreover, system backup function can also restore all the PDM users and groups to the backup timing status.

So we highly recommend that Windows 10 NAS user should do the system backup after creating all the users and groups to avoid any system data loss.

For more information, please refer to the following system backup and restore introduction.

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