Why do we need to resolve network problem?
When Windows 10 NAS update to version 1709 or other updated version, you may encounter the problem that in Windows network cannot find ITE2 NAS.
That’s because Windows 10 version 1709 and version after do not default install SMB v1 service due to the security issue.
So that’s why the Windows network cannot find ITE2 NAS.
To resolve network problem, the following operation will teach user open network by WS-DISCOVERY communication protocol to avoid security problem.
For any questions about SMB v1, please refer to the Microsoft support answers: https://support.microsoft.com/en-us/help/4034314/smbv1-is-not-installed-by-default-in-windows
First, confirm ITE2 NAS’s map network drive and share function has been opened.
For more detailed settings, please refer to: set-up-network-drive-for-nas-file-folder
Resolve Network Problem: Open ITE2 NAS Service
According to the Windows official instruction, you can try to resolve network problem by the following steps:
In ITE2 NAS, click search key and enter [Service], then open [Service] program.
Find [Function Discovery Provider Host] then click right-key and select [Properties], and select [Automatic (Delayed Start)] at startup type then make sure the service status is [Running], after all the selection complete, click [OK].
Then find [Function Discovery Resource Publication] and click right-key and select [Properties], and select [Automatic (Delayed Start)] at startup type then make sure the service status is [Running], after all the selection complete, click [OK]. 上
After make sure two services are all start, then this step should be complete.
Resolve Network Problem: Find ITE2 NAS in Network
Please make sure you have connected to the same local network with ITE2 NAS, then open the file explorer and go to network column, refresh the page and you should see the ITE2 NAS.
Click into ITE2 NAS, then you will see the all file management folders.
We recommend user can set up NAS IP by manual input, and use [Map network drive] function to create a quick access route, then you can access the ITE2 NAS folders easily.
For more detailed information, please refer to: set-up-network-drive-for-nas-file-folder